Refund Policy

Each purchase is a single digital-content transaction completed through BlurDrop. Content is released only after payment is confirmed by the payment provider.

Refunds will be considered where content was not delivered, where the content materially differs from the offer description, where a technical fault prevented access, or where required by applicable law.

Customers may request a refund using the form at the bottom of this page, quoting the BlurDrop order reference. Requests are acknowledged and reviewed against the transaction record.

Approved refunds are returned to the original payment method through the payment provider used for the transaction. Timing depends on that provider and the customer's bank.

We encourage customers to contact us using the form at the bottom of this page before raising a chargeback. Fraud and chargeback controls are implemented in conjunction with our specialist payment providers.